Welcome Back !
We are delighted to see you again and are looking forward to your visit.
Our top priority is the safety of our patients and our team, so you will see that we have changed the way things are done, in order to take the very best care of you.
Here is what you need to know before you come in.
Always call before you visit
** Please telephone to make an appointment for any reason, If you arrive without prior booking, we may not be able to see you.
We will need to ask you a few questions about your visit to ensure that an appointment is appropriate and safe. If you have any symptoms of COVID-19 (fever, cough, loss or change in taste or smell) please cancel your appointment and follow government self-isolation guidelines.
If you have any of the symptoms below on the day please call us before coming in:
Chills, shortness of breath, repeated shaking with chills, muscle pain, headache, sore throat, vomiting, diarrhoea.
We may ask you to have a telephone or video consultation before your appointment to enable us to clearly determine your needs.
** Pre-exam form: Please complete this before you arrive (download and print here) - even if you have been to see us many times before.
This will help us to reduce the time you need to spend in the consulting room and help us to better meet your needs - please complete it carefully and fully as possible. Thank you very much for your help with this.
The form can be printed on one piece of A4 - printing instructions are here.
However, you can print it however you wish - what ever works!
Please print in colour if possible.
Where possible, please come on your own: We have to keep the number of people in the building to an absolute minimum.
Please arrive at your appointment time: If you arrive early we may need ask you to wait outside in order to maintain separation from another patient
Please come to us before you do any shopping: Lots of bags will make our work to keep the practice clean and safe a lot harder.
Payments - Please pay with card - we have a strict NO CASH policy. Thank you.
When you arrive we will ask you to…
Use the hand sanitiser as you enter our practice
Answer a few general health questions: to confirm you have not been in contact with anyone with symptoms
Wear a mask for the duration of your visit: If you don’t have one of your own, we will be happy to provide one
Maintain a safe separation from everyone wherever possible. We will limit the number of people in the practice to ensure that you are never crowded
Whenever possible please remember to maintain a 2-metre separation from everyone as you move from one space to another
In the Consulting Room
As part of your examination we will have to be quite close for short periods of time, and we will minimise the risks by keeping periods of closer contact to absolute minimum.
We will be utilising our retinal camera and OCT as much as possible, to minimise our close contact time.
Everything you may come into contact with in the consulting room and throughout the practice will be disinfected beforehand
When choosing frames
We will invite you to wash your hands before trying on frames.
Once you have tried a frame pass it back to us rather than put it back on the display.
Each frame will be sanitised after it has been tried on before going back on display.
Please remember to maintain a safe separation when browsing.
Unfortunately, toilets will not be available for the time being under the current guidelines. We apologise for this inconvenience.
I am concerned about infection control. Do you have personal protective equipment (PPE) ?
Yes. The optometrist, or any team member looking after you within two meters, will be wearing the required PPE during your examination
The practice is regularly cleaned/disinfected and anything you may come into contact with will be disinfected beforehand.